Hive Revive ("Hive Revive", "we", "us", or "our") is committed to protecting the privacy and personal information of individuals we serve in the West Island region of Montreal, Quebec.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with applicable Quebec privacy legislation, including Law 25, and applicable Canadian privacy laws.
By using our website or services, you consent to the practices described in this Privacy Policy.
Hive Revive provides residential lawn care services exclusively within the West Island region of Montreal, Quebec.
The Privacy Officer is responsible for overseeing compliance with applicable privacy laws and responding to privacy-related inquiries.
We collect only the information necessary to provide our services.
This may include:
We do not collect or store credit card numbers directly. All payment processing is handled securely by Stripe.
We collect personal information when you:
We also collect certain technical data automatically through cookies and analytics tools.
We use personal information to:
We do not sell or rent personal information to third parties.
Our website uses the following technologies:
These tools may collect:
This information is used to:
Some of this data may be processed or stored outside Quebec or Canada.
Where required by applicable law, we obtain user consent before activating non-essential tracking technologies.
Users may adjust browser settings to block cookies; however, certain features of the website may not function properly if cookies are disabled.
All payments are securely processed by Stripe. Hive Revive does not store payment card information.
Stripe processes personal information in accordance with its own privacy policy and security standards.
Personal information is stored using secure infrastructure provided by:
We implement reasonable technical and organizational safeguards to protect personal information against unauthorized access, disclosure, misuse, or loss.
While we take appropriate security measures, no method of transmission over the internet can be guaranteed to be completely secure.
Hive Revive may use Twilio and Vapi to operate automated voice assistant services.
If you interact with our voice system, limited call-related metadata may be processed to respond to inquiries and improve service operations.
We do not engage in SMS marketing at this time.
We retain customer information indefinitely for accounting, operational, and legal compliance purposes, unless a deletion request is made and retention is no longer legally required.
We may share personal information with trusted service providers solely for operational purposes, including:
We do not sell personal information.
Some service providers may process data outside Quebec or Canada.
Under Quebec privacy legislation, you have the right to:
To exercise your rights, contact: contact@hive-revive.ca
We will respond within the timeframe required by applicable law.
Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors.
We may update this Privacy Policy from time to time. The most current version will always be available on our website with the updated revision date.
This Privacy Policy is governed by the laws of the Province of Quebec and applicable Canadian law.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at contact@hive-revive.ca